Q: Why did we change our name?

A: We used to be known as SWRHA (Southwest Washington Regional Health Alliance), but the concept of a Regional Health Alliance is an older one. The new ACH (Accountable Community of Health) designation is most accurate.

Q: Who do I contact if I have questions about my Apple Health Medicaid coverage in Clark, Skamania & Klickitat Counties?

A: The contact info for the Washington Apple Health (Medicaid) Customer Service Center is as follows:
Phone: 1-800-562-3022
Email Address: askmedicaid@hca.wa.gov
Website: https://fortress.wa.gov/hca/p1contactus
Hours: 7:30 a.m. to 5 p.m. Monday-Friday (except state holidays)

Other numbers that may be of use are:
Community Health Plan Washington: 1-866-418-1009
Molina Healthcare: 1-800-869-7165
Coordinated Care Core Connections (foster youth, foster-to-adopt, foster alumni): 1-844-354-9876
Beacon Health Options (Crisis Services for Southwest WA): 1-800-626-8137

Q: Which parts of Washington State do we serve?

A: We include Clark, Skamania, and Klickitat counties, as well as the Tribal Nation of Cowlitz.

Q: Where do we get our funding?

A: Southwest Washington Accountable Community of Health is funded by the Health Care Authority and CMS (the US federal agency which administers Medicare, Medicaid, and the State Children's Health Insurance Program) as well as by community stakeholders.

Q: What is an ACH?

A: Accountable Communities of Health (ACHs) bring together leaders from multiple health sectors around the state with a common interest in improving health and health equity. There are nine ACHs that cover the entire state of Washington, with the boundaries of each aligned with the state’s Medicaid Regional Service Areas.

Q: What are the goals of the ACHs?

A: 1) To promote health equity across the state. 2) To address issues that affect health through local health improvement plans. 3) To support local and statewide initiatives such as practice transformation, value-based purchasing, and the alignment of performance measures. 4) To better align resources and activities that improve whole person health and wellness.

Q: How do ACHs align with Regional Service Areas?

A: ACHs will consider the specific needs within their regional service areas (RSAs) and communities. Health system transformation depends upon coordination and integration at the delivery system level with community services, social services, and public health. This can happen if ACHs build the necessary linkages and supportive environments to address the needs of the whole person, both physically and mentally. This strategy, along with the shift toward fully integrated purchasing, will be greatly enhanced by the alignment of ACHs and RSAs.