Position Title: HealthConnect Coordinator
Open Date: June 7, 2019
Closing Date: First Review of Applicants will begin June 21, 2019
Status: Non-exempt, 1.0 FTE (40 hours/week)
Reports To: Manager, HealthConnect Hub
SWACH is working to connect our currently fragmented care coordination system. We will advance whole person care by changing the way partners refer, communicate, and efficiently collaborate to support individuals and their families along the care continuum. A HealthConnect HUB will serve as the center of coordination, training and support of care coordinating agencies (CCAs) across the SWACH region. The HealthConnect HUB and CCAs will partner to connect medical, behavioral and social services to Medicaid beneficiaries and other community members.
The HealthConnect Coordinator is accountable for the coordination of the day to day operation of the HealthConnect HUB. Specific HealthConnect Coordinator duties include, but are not limited to, supporting implementation of a CHW/Peer based community care coordination program called Pathways HealthConnect. The HealthConnect Coordinator will also be central in development of a community resource network called HealthBridge. The HealthConnect Coordinator will facilitate communication between referral sources and care coordination agencies; implement a referral intake process; and oversee allocation of referrals to community-based care coordination agencies. The HealthConnect Coordinator will ensure clients are properly supported and enrolled in HealthConnect HUB.
Duties and Responsibilities
- Support SWACH HealthConnect Hub Manager in HUB implementation, including referral network, resource network development, and regular reporting.
- Collaborate with Care Coordination Systems (CCS) and HealthConnect HUB Management to support software system customization and technical support to users from HealthConnect HUB.
- Provide support for contracted Care Coordination Agencies (CCAs) in the identification of resources and to develop the HealthBridge community resource network.
- Perform intake of HealthConnect HUB referrals, assist with client enrollment, and oversee the allocation of referrals to CCAs.
- Assist in planning HealthConnect HUB-related events and informational meetings, with ability to present on HealthConnect HUB implementation and processes.
- Support the scheduling and notetaking of HealthConnect Advisory Committee meetings.
- Review HealthConnect HUB data to proactively identify issues, escalating critical CCA or partner concerns, feedback and information to the HealthConnect Hub Manager.
- Represent HealthConnect Hub in local, regional and state level CHW and Peer networks.
- Develop and maintain a thorough and nuanced understanding of SWACH Medicaid Transformation programs and initiatives, particularly as they relate to HealthConnect HUB operations.
- Represent SWACH and all program partners with integrity and respect.
- Other duties as assigned.
Qualifications-Education and Experience
- Undergraduate degree from accredited college/university, or equivalent combination of education and experience.
- Experience as a Community Health Worker / Peer or working closely with Community Health Workers / Peers.
- Experience working in social service or clinical settings.
- Experience assisting community members in navigating community and clinical resources.
Qualifications-Key Competencies and Traits
- Ability to learn new software system, provide technical support and work with software consultants to troubleshoot issues.
- Demonstrated skills in project and program design, implementation, database management and evaluation.
- Ability to establish and maintain effective working relationships and communication with individuals from various groups and backgrounds and organizations, which include team members and community members.
- Highly organized and detail-oriented, with an ability to prioritize and multi-task in a fast-paced work environment, with minimal supervision.
- Demonstrated problem-solving skills.
- Dependability: demonstrate responsive and responsible behavior.
- Proven ability to maintain high ethical standards and confidentiality.
- Driver’s license and proof of insurance. Ready access to ability to operate a motor vehicle.
- Computer Competency: Advanced experience with MS Office Suite, including Word, Excel and PowerPoint; and other online collaboration tools.
Working Conditions & Physical Requirements
Work is primarily performed in a professional office setting. Regular travel among the three-county service area is required, including occasion evening and weekend meetings. Position requires hand manipulative skills working with electronic equipment and systems. May occasionally lift and carry items weighing up to 25 pounds. Must be able to hear verbal conversations over the phone and in-person with background noise. Vision acuity to perform read and complete documents.
SWACH is an Equal Opportunity Employer and seeks applicants who will contribute to the diversity of the organization. All qualified applicants will receive consideration for employment, without regard to a person’s race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information
To apply, send information to: Info@southwestach.org
- A resume covering relevant experience and education. Please ensure your resume includes the following for each employer: name of employer, location, dates of employment, your title and a summary of your responsibilities.
- A cover letter that states your interest in the position, expands on your experience and describes how your skill set aligns with the qualifications listed above.
Southwest Washington Accountable Community (SWACH) is a local nonprofit working to improve community health in Southwest Washington. We bring together community members, and other experts to address our region’s most significant health challenges. Through innovative partnerships and local resources, we are working to create lasting changes and a healthier future-for everyone.
SWACH is one of nine organizations leading the state’s Healthier Washington initiative. These Accountable Communities of Health (ACHs) are building a healthier Washington that meets their communities’ unique needs. SWACH is the ACH for the counties of Clark, Klickitat and Skamania. SWACH also partners to support members of the Cowlitz Tri be and Yakama Nation. We partner with Cascade Pacific Action Alliance (ACH) to address issues in Wahkiakum and Cowlitz counties through the Healthy Living Collaborative, a SWACH program.
Learn more about SWACH and HLC at:
SWACH website www.southwestach.org
HLC website www.healthylivingcollaborative.org