Open Date: January 19, 2021
Closing Date: Open until filled
Status: Temporary; Non-Exempt Dependent on grant funding Weekends (8-16 hours)
Starting Salary Range: $21/hr
Reports To: Manager of HealthConnect Networks
The COVID Care Program is a State sponsored care coordination model that supports individuals and families who need food and household assistance resources to successfully isolate or quarantine during the COVID-19 pandemic. The model is supported by a community-based workforce and SWACH’s HealthConnect care coordination technology.
The COVID Care Weekend Program Coordinator is responsible for week-end operations of the COVID Care Program which serves three counties in the SWACH region. This includes facilitating communication between referral sources and care coordination agencies; ensuring timely response to referrals by community-based care coordinators; providing ongoing support and training for care coordination agencies and maintaining a current COVID Care resource directory.
Duties and Responsibilities
- Perform intake of COVID Care Program referrals, assist with client enrollment, and oversee the allocation of referrals to Care Coordination Agencies (CCAs), using HealthConnect technology.
- Support the procurement referral process to assure that COVID Care coordinators accurately request resources for their clients and are notified when the request is fulfilled.
- Coordinate with the Procurement Manager to address issues with ordering and delivery of supplies.
- Partner with the HealthConnect Hub Coordinator to ensure proper caseload management including discharges, inactive clients, and transfers to other care models within the HealthConnect Hub.
- Provide support for contracted Care Coordination Agencies (CCAs) in the use of CareConnect (a statewide resource directory which houses COVID specific resources available in the region).
- Perform continuous quality improvement and document lessons learned.
- Develop and maintain a thorough and nuanced understanding of HealthConnect HUB operations.
- Comply with privacy policies of the COVID Care Program.
- Document lessons learned for future HealthConnect crisis response care coordination models
- Other duties as assigned
Qualifications – Key Competencies and Traits
- Adaptability – Adapts to changing work priorities and organizational needs
- Teamwork – Interacts with people effectively. Receives and gives feedback respectfully.
- Cultural Sensitivity – Understands different people/groups communicate, learn, respond, and practice active listening.
- Problem Solving – Uses data, inquiry, and creativity to resolve issues.
- Tech- Savvy – Embraces new technology and learns quickly.
Qualifications – Education and Experience
Any combination of education and experience that demonstrates the ability to perform the duties of the position is qualifying. This would typically include:
- Three years of work experience serving the public.
- Bi-lingual and bi-cultural candidates preferred.
- Experience as a Community Health Worker / Peer or working closely with Community Health Workers / Peers preferred.
- Experience working in social service or clinical setting.
- Experience assisting community members in navigating community and clinical resources.
- Advanced experience with MS Office Suite, including Word, Excel, and PowerPoint.
- Experience working virtually.
- Associate/Undergraduate degree preferred.
Working Conditions & Physical Requirements
Work is primarily performed virtually until safe to return to a professional office setting. If unable to work virtually, office space is available. Weekend coverage required.
Regular travel among the three-county service area is required, including occasional evening and weekend meetings. Position requires hand manipulative skills working with electronic equipment and systems. May occasionally lift and carry items weighing up to 25 pounds. Must be able to hear verbal conversations over the phone and in-person with background noise. Vision acuity to perform read and complete documents.
To apply send the below information to: email@example.com
1. A resume covering relevant experience and education. Please include the following for each employer: name of employer, location, dates of employment, your title and a summary of your responsibilities.
2. A cover letter that states your interest in the position and expands on your experience operationalizing equity in an institutional setting. Please describe how your skill set aligns with the qualifications listed above.
3. A completed application, which is available here.
SWACH employees are eligible for a comprehensive benefits package including:
- Holidays: Full Time employees receive nine paid holidays plus one floating holiday per calendar year; Part-time employees receive a pro-rated amount based on the number of hours per week the employee is usually scheduled.
- Paid Time Off: Annual accrual of PTO up to 18 days – calculation based on number hours worked.
Southwest Washington Accountable Community of Health (SWACH) is a local nonprofit working to improve health in Southwest Washington. We bring together community members and other experts to address our region’s biggest health challenges. Through innovative partnerships and local resources, we’re working to create lasting changes and a healthier future – for everyone.
SWACH is one of nine organizations leading the state’s Healthier Washington Initiative in their regions. These Accountable Communities of Health (ACHs) are building a healthier Washington that meets their communities’ unique needs.
SWACH is the state-designated ACH for the counties of Clark, Klickitat and Skamania. We partner to support members of the Cowlitz Tribe and Yakama Nation.
SWACH is an Equal Employment Opportunity Employer and seeks applicants who will contribute to the diversity of the organization. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, marital status, age, mental or physical disability, genetic information, application for workers’ compensation benefits, use of statutory protected leave, veteran or military status, pregnancy, or any other characteristic or status protected by applicable federal, state or local laws. SWACH is committed to creating a work environment that values equity, wellness, respect, teamwork, and community.
Learn more about SWACH at:
Our website – www.southwestach.org
Facebook – www.facebook.com/swach.org