Open Date: December 15, 2020
Closing Date: Open until filled
Status: Regular Employee; Non-Exempt 1.0 FTE Dependent on grant funding ( some evenings and weekends, 40 hours/week. Currently working remotely due to COVID-19)
Starting Salary Range: $31,000-$45,000 plus benefits
Reports To: Manager of HealthConnect Networks
Position Summary: The COVID Care Program is a State sponsored care coordination model that supports individuals and families who need food and household assistance resources to successfully isolate or quarantine during the COVID-19 pandemic. The model is supported by a community-based workforce and SWACH’s HealthConnect care coordination technology. The COVID Care Program Coordinator is responsible for the day-to-day operation of the COVID Care Program which serves all three counties in the SWACH region. This includes facilitating communication between referral sources and care coordination agencies; ensuring referrals are responded to timely by community-based care coordinators; updating community resources directory; and providing ongoing support and training for care coordination agencies. The COVID Care Program Coordinator will assure that the resource directory for COVID Care services is kept up to date for care coordinator use..
Duties and Responsibilities
• Perform intake of COVID Care Program referrals, assist with client enrollment, and oversee the allocation of referrals to Care Coordination Agencies (CCAs), using HealthConnect technology.(CCAs).
• Assist with initial and ongoing training of COVID Care coordinators.
• Support the procurement referral process to assure that COVID Care coordinators accurately request resources for their clients and are notified when the request is fulfilled.
• Coordinate with the Procurement Manager to troubleshoot issues with ordering and delivery.
• Collaborate with Care Coordination Systems (CCS), Department of Health, and HealthConnect HUB Management to support software system customization and technical support for COVID Care coordinators using the HealthConnect HUB.
• Coordinate with the HealthConnect Hub Coordinator to ensure proper caseload management including, discharges, inactive clients, and transfers to other care models within the HealthConnect Hub. Using knowledge of community-based resources as a starting point, consistently review and update resources to ensure they are supportive during the pandemic and culturally aware.
• Provide support for contracted Care Coordination Agencies (CCAs) in the use of Care Connect, a statewide resource directory which houses COVID specific resources available in the region.
• Review HealthConnect COVID Care Program data to proactively identify issues, escalating critical CCA or partner concerns, feedback, and information to the HealthConnect Hub Manager.
• Perform continuous quality improvement with the COVID Care model.
• Develop and maintain a thorough and nuanced understanding of HealthConnect HUB operations.
• Document lessons learned for future HealthConnect crisis response care coordination models.
• Comply with privacy policies of the COVID Care Program.
• Other duties as assigned.
Qualifications – Key Competencies and Traits
• Adaptability – Adapts to changing work priorities and organizational needs
• Teamwork – Interacts with people effectively. Receives and gives feedback respectfully.
• Cultural Sensitivity – Understands different people/groups communicate, learn, respond, and practice active listening.
• Problem Solving – Uses data, inquiry, and creativity to resolve issues.
• Tech- Savvy – Embraces new technology and learns quickly.
Qualifications – Education and Experience
Any combination of education and experience that demonstrates the ability to perform the duties of the position is qualifying. This would typically include:
• Undergraduate degree from accredited college/university plus three years of work experience in serving the public or five years’ work experience in serving the public.
• Bi-lingual and bi-cultural candidates preferred.
• In-depth community-based knowledge, including culturally appropriate services within the 3-region area that SWACH serves preferred.
• Experience as a Community Health Worker / Peer or working closely with Community Health Workers / Peers preferred.
• Experience working in social service or clinical setting.
• Experience assisting community members in navigating community and clinical resources.
• Advanced experience with MS Office Suite, including Word, Excel, and PowerPoint.
• Experience working virtually.
Working Conditions & Physical Requirements
Work is primarily performed virtually until safe to return to a professional office setting. If unable to work virtually, office space is available.
Regular travel among the three-county service area is required, including occasional evening and weekend meetings. Position requires hand manipulative skills working with electronic equipment and systems. May occasionally lift and carry items weighing up to 25 pounds. Must be able to hear verbal conversations over the phone and in-person with background noise. Vision acuity to perform read and complete documents.
To apply send the below information to: email@example.com
1. A resume covering relevant experience and education. Please include the following for each employer: name of employer, location, dates of employment, your title and a summary of your responsibilities.
2. A cover letter that states your interest in the position and expands on your experience operationalizing equity in an institutional setting. Please describe how your skill set aligns with the qualifications listed above.
3. A completed application, which is available here.
SWACH employees are eligible for a comprehensive benefits package including:
- Holidays: Full Time employees receive nine paid holidays plus one floating holiday per calendar year; Part-time employees receive a pro-rated amount based on the number of hours per week the employee is usually scheduled.
- Paid Time Off: Annual accrual of PTO up to 18 days – calculation based on number hours worked.
- Retirement: SWACH will make a fully vested safe harbor non-elective contribution to an established 401(k) Savings Plan on behalf of each employee equal to 3% of the employee’s pay, per pay period
- Health Insurance: Employer paid Medical, Dental & Vision for employees (family member coverage available
- Employer paid Long-term Disability, Life and AD&D Insurance*
- Flexible Spending Account (FSA)*
*Benefit coverage begins on the first of the month after one full month
Southwest Washington Accountable Community of Health (SWACH) is a local nonprofit working to improve health in Southwest Washington. We bring together community members and other experts to address our region’s biggest health challenges. Through innovative partnerships and local resources, we’re working to create lasting changes and a healthier future – for everyone.
SWACH is one of nine organizations leading the state’s Healthier Washington Initiative in their regions. These Accountable Communities of Health (ACHs) are building a healthier Washington that meets their communities’ unique needs.
SWACH is the state-designated ACH for the counties of Clark, Klickitat and Skamania. We partner to support members of the Cowlitz Tribe and Yakama Nation.
SWACH is an Equal Employment Opportunity Employer and seeks applicants who will contribute to the diversity of the organization. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, marital status, age, mental or physical disability, genetic information, application for workers’ compensation benefits, use of statutory protected leave, veteran or military status, pregnancy, or any other characteristic or status protected by applicable federal, state or local laws. SWACH is committed to creating a work environment that values equity, wellness, respect, teamwork, and community.
Learn more about SWACH at:
Our website – www.southwestach.org
Facebook – www.facebook.com/swach.org